Frequently Asked Questions

Have a question about Jess Jackson Studio? Here are some common questions to help you get started.

Orders and shipping

When will my order ship?

All orders will ship within seven business days.

How can I track my order?

Once your order ships, we’ll email you a shipping confirmation with your tracking details.

What is your shipping policy?

All sales over $70 ship for free within the continental United States. I do not currently ship outside of the United States. Due to carrier shipping delays, I cannot guarantee a delivery window. Most items should arrive within two to three weeks, but it be shorter or longer depending on the nature of the piece you purchased, the time of year, and where you live.

Do you ship internationally?

Unfortunately, I can not ship internationally at this time.

Order support

Can I change or cancel my order?

Cancellations are accepted within 48 hours of purchase. You can email me at jessicaljac@gmail.com. Please include in title "Cancellation Request". Once shipped, all artwork is final sale. This includes original pieces, prints, and commissioned work.

If you have questions about a particular item, we encourage you to review the product information carefully or reach out before placing your order.

What should I do if my order arrives damaged?

Please reach out immediately with photographs and video of the damage including the package the artwork came in. I will work with you to resolve any damage